Privacy Policy

1. Information We Collect

Movela may collect the following information:

Personal Information:

Name
Phone number
Email address
Profile photo

Driver Information:

Driving license
Vehicle documentation
Insurance information
Identity verification documents

Usage Data:

Ride history
Device information
Application usage data

Location Data:

Real-time GPS location during rides

2. How We Use Your Information

We use collected information to:

Provide transportation services
Match passengers with drivers
Process payments
Improve service quality
Ensure platform safety
Comply with legal obligations

We may share data with:

Drivers and passengers involved in a ride
Payment processing providers
Government authorities when legally required
Technology service providers supporting the platform

Movela does not sell personal user data to third parties.

4. Data Retention

User data is stored only for the period necessary to provide services or comply with legal requirements under applicable regulations in Albania and Kosovo.

5.User Rights

Users may request:

Access to their personal data
Correction of inaccurate data
Deletion of their account and personal data

Requests can be submitted through the Movela help center.

8. Contact Information

For legal inquiries, privacy requests, or support, users may contact:

Movela Support
Email: admin@gomovela.com
Website: gomovela.com